1. What This Privacy Notice Covers?
The purpose of this Privacy Notice is to explain how Zivro Online Solutions LLP,("zivro," "we," "us," or "our"), secures, shares, and uses personal information that it collects and receives from you through its website (www.zivro.com), website hosting and design services, communication tools, mobile applications, app marketplace, ecommerce tools, and other services (collectively, the “Service”). If you have any questions or concerns regarding this Privacy Notice or our practices, please see the “Contact Us” section below.
For all users: We may use information shared with us for any legal purpose, including to run and improve our Service and for marketing purposes, but in each case solely in accordance with applicable law, the scope of your consent to use such information (if applicable) and, where Zivro acts as a data processor for a data controller, solely on the basis of instructions from such data controller. For example, with respect to some parts of our Service, such as our e-commerce platform, our user is the data controller and Zivro is a data processor. As a data processor, Zivro does not have a direct relationship with the person whose personal information we collect and process at the direction of our user (i.e. the data controller). If you are a customer of one of these users and no longer want to be contacted by that user or want to access and change the personal information we collect and process as a data processor, please contact the user you interacted with directly.
2. What Personal Information Does Zivro Collect?
Zivro may collect personal information as further described below through: (a) Personal Information provided by you, (b) Automatically Collected Information, (c) Billing Information, (d) Cookies and Other Tracking Technologies, (e) Mobile App-Based Data and (f) Cross-App and Cross-Device Information. We do not collect or use “sensitive consumer information” and do not offer or sell to any third party any data based on sensitive consumer information.
(a) Personal Information provided by you. We collect personal information (e.g., name, email address, phone number, and other information that we can use to identify or contact you as an individual) when you:
- register an account with us;
- sign up or log in to our Service using services such as Facebook, Google+, or other Open ID provider.
- contact our customer support services;
- sign-up as, or are invited to be, a member of a Pro or Business account user’s site;
- enter our promotions, contests, or sweepstakes;
- post content on a Zivro website or blog;
- sign-up to be an App Developer; and
- post an App review in our App Marketplace
We use this personal information in order to provide you with our Service, to respond to billing inquiries, and keep you updated with news about Zivro, the Service, and our partners in accordance with your consent preferences as applicable.(b) Automatically Collected User Information.
When you access and use our Service, we automatically collect and store, in log files, your Internet Protocol (IP) address, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, clickstream data, and other user information as part of our Service analytics (individually and collectively, “Automatically Collected Information”). We do not link this Automatically Collected Information to other information we collect about you and such Automatically Collected Information does not directly identify you as a person.(c) Billing Information.
If you sign up for a Zivro Pro or Premium account, register a domain through us, or purchase another paid service, we require your billing information in order to process the transaction. Billing information includes your name, address, telephone number, credit card details, PayPal email address, and other information necessary to process the transaction. We will retain the last 4 digits of your credit card number, credit card type, name, address, and some other billing information, so that you may identify that card used in the future. Zivro does not store your full credit card number or CVV2; this information is discarded after your transaction has been processed.(d) Cookies and Tracking Technologies.
You can control the use of certain cookies at the individual browser level or in your operating system preferences. If you opt-out of such cookies, you may still use our Service, but your ability to use some features or areas of our Service may be limited.(e) Do Not Track.
Currently, we do not support Do Not Track or “DNT.” DNT is a preference you set in your web browser to tell visited websites you do not want to be tracked. You can enable or disable DNT through the preferences or settings of your web browser.(f) Mobile App.
When you download and use the Service through our mobile app, we automatically collect information on the type of device you use and operating system version (“Mobile App-Based Data”).
We use mobile analytics software to allow us to better understand the functionality of the Service on your device. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, content, performance data, and where the application was downloaded from.
We may also send you push notifications from time-to-time in order to update you about events or promotions. If you no longer wish to receive these types of communications, you may turn them off at the device level. To ensure that you receive proper notifications, we need to collect certain information about your device such as operating system and user identification information.(g) Sensitive Consumer Information.
Zivro does not collect or use “sensitive consumer information” and does not offer or sell to any third party any data based on sensitive consumer information. For purposes of this Privacy Notice, “Sensitive consumer information” includes social security numbers or other government-issued identifiers, insurance plan numbers, financial account numbers, and precise information about past, present, or potential future health or medical conditions or treatments, including genetic, biometric, genomic and family medical history nor does it include racial or ethnic origin information, information about sexual orientation, criminal records or trade union membership information. Zivro maintains internal policies and procedures designed to safeguard against the collection or use of such information.
3. How Does Zivro Use Your Personal Information?
As further described below, zivro may use the information it collects from you for any lawful purpose, including, without limitation, for providing products and services, identification and authentication, Service operation, analytics and improvements, support, contact (e.g., sending notifications related to use of the Service), marketing and promotions, research, and anonymous reporting. We may combine Automatically Collected Information with other information we collect about you, in each case that does not directly identify you as a person (but as explained above, may still identify your device or indirectly identify you), to improve site functionality and the services we offer you, and for Service and both internal and external marketing analytics.In particular, we engage in the following practices with respect to the information and uses described below: To provide a requested service or carry out a contract with you.
Personal information you provide to us. We use this personal information in order to provide you with our Service, to respond to billing inquiries, and keep you updated with news about Zivro, the Service, and our partners.
User Site Membership/Registration. When you register, or are invited to register, as a member of a website operated by one of our Pro or Business account users, we store and use your information solely to provide administrative services in support of our member feature (such as account set-up and password reset). Please contact the site operator directly to have your registration information removed.
Auto Renewal. If your subscription is auto-renewing, our authorized payment processor will store your payment information on their secure payment gateway for as long as necessary to carry out the terms of your subscription.
Where we have your consentMarketing Communications.
To send you marketing communications from us where you have given your consent to this or it is otherwise lawful for us to do so. You may contact/notify us by contacting us through our support team or the details in the contact us section below.
Testimonials. We display personal testimonials of satisfied customers on our site in addition to other endorsements. Where you agree to this, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at [email protected]
Phone Calls and Messages. For all users: Zivro may contact you at any telephone number you have provided us, including phone numbers you have made publically available on your Zivro website(s) for:
- Account notifications;
- Account troubleshooting;
- Dispute resolution;
- Debt collection; or
- As necessary to service your account or enforce our Terms of Service and policies, applicable law, or any other agreement we may have with you.
We may collect other telephone numbers for you and may place manual, non-marketing calls to any of those numbers and autodialed non-marketing calls to any landline. Standard telephone minute and text charges may apply and may include overage fees if you have exceeded your plan limits.
If you do not wish to receive such communications, you may send us an email at any time.
Where we have a legitimate interest
IP addresses, browser and session information. IP addresses, browser and session information may be used to:
- Diagnose and prevent service or technology problems reported by our users or engineers that are associated with the IP addresses controlled by a specific web company or ISP.
- Estimate the total number of users from specific geographical regions using the Service.
- Help determine which users have access privileges to certain content, services, or resources that we offer.
- Monitor and prevent fraud and abuse.
Automatically collected user information. We use this personal information to analyze trends in the aggregate and administer the Service.
4. Who does zivro share your personal information with?
Zivro does not share personal information we learn about you from your use of the Service with others except as described in this Privacy Notice and in connection with: (i) the completion of transactions; (ii) research, promotions, sweepstakes and contests; (iii) a merger or sale; (iv) domain registrations; and (v) other lawful disclosures.
Completion of Transactions. Zivro may share your personal information on a secured basis where it is necessary to complete a transaction; to operate, improve, or communicate to you about the Service; to detect fraud or compliance with export regulations; or to do something that you have asked us to do. We use other third parties such as payment processors to bill you for goods and services. These third parties are authorized to use your personal information only as necessary to provide these services to us and are prohibited from using your personal information for promotional purposes.
Research, Promotions, Sweepstakes and Contests. From time to time, Zivro may sponsor a research panel, promotion, sweepstake, or contest on Zivro. You may be asked to provide personal information including name, email address, or home address, or to answer questions in order to participate. This information will be used strictly for purposes of the research panel, promotion, sweepstake, or contest administration and fulfilment, as well as for internal business purposes.
In the Event of Merger or Sale. As we continue to develop our business, we may also buy or sell all or part of our business. In such transactions, personal information you have shared with us is generally one of the business assets that will be transferred. The transferred personal information will remain subject to the promises made in this privacy notice or subsequent notices to which you have consented. If Zivro is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Domain Registrations. Please note, standard domain registration shows your personal contact information in the public WHOIS database. You can shield your personal information from public view and help protect yourself against spam, fraud, identity theft, and more by purchasing Private Registration from us.
Lawful disclosure. Zivro may disclose personal information about you under the following circumstances:
- In response to lawful requests by public authorities, including but not limited to national security or law enforcement requests. We may also disclose your personal information as required by law, such as to respond to subpoenas, court orders, or similar legal processes, to establish or exercise our legal rights or, defend against legal claims, or if in our judgment in such circumstances disclosure is required or appropriate.
5. How long does Zivro retain your personal information?
As further described below, we will retain your information for as long as your account is active or as needed to provide you the Service, but in no event longer than permitted by applicable law.Notwithstanding the foregoing:
- Zivro uses Automatically Collected Information and Mobile App-Based Data for no more than 13 months.
- We maintain stored data for a period of up to 24 months in order to comply with audits, court order or law enforcement inquiries and for the purpose of ensuring that our technology is functioning properly, and preventing fraud across our Service.
- After 24 months, all of the stored data is destroyed. Summarised data consisting of aggregated statistical data or other anonymous data may be kept indefinitely.
- our contractual obligations and rights in relation to the personal information involved;
- legal obligation (s) under applicable law to retain data for a certain period of time
- statute of limitations under applicable law(s)
- (potential) disputes, and
- guidelines issued by relevant data protection authorities.
Otherwise, we securely erase your information once this is no longer needed.
6.How Does Zivro Keep Your Personal Information Safe?
We take reasonable steps to put in place appropriate physical, electronic, and procedural safeguards to protect the integrity and security of personal information about you and to prevent unauthorized or unlawful processing of personal information and the accidental loss, destruction, or damage to personal information. These measures include internal reviews of our data collection, storage and processing practices and security measures (Strong password protection and in certain areas industry standard SSL-encryption to protect data transmissions), as well as physical security measures to guard against unauthorized access to systems where we store data.
However, data transmissions over the Internet and methods of electronic storage are not 100% secure. Consequently, we cannot guarantee or warrant the security of any information you transmit to us and you do so at your own risk.
If zivro learns of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. We may post a notice on our applicable web sites if a security breach occurs. If this happens, you will need a web browser enabling you to view the applicable web sites. In these circumstances, we may also send an email to you at the email address you have provided to us. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.
7. What are your Privacy Rights?
Zivro as Data Controller. Upon request, we will provide you with information about whether we hold or process your personal information. You can access and edit your account information with zivro at any time by logging into your account. You can also contact us, and we will respond as soon as possible, but at most within 30 days.
You can delete your applicable account by visiting the applicable account deletion page; however, some personal information, primarily your contact information, may remain in our records to the extent necessary to protect our legal interests or document compliance with regulatory requirements, in each case solely to the extent permitted by applicable law. If your personal information changes, or if you no longer wish to use our Service, you may correct, update, or delete such information by making the change on your user account page, or by submitting a request through our support team.
Zivro as Data Processor. Zivro acknowledges you have the right to access and change the personal information we collect and process as a data processor. An individual who seeks to access or to correct, amend, or delete personal information should direct their request to the zivro user who is the data controller, and not to zivro directly. If the data controller requests zivro remove personal information we will respond within a reasonable timeframe.
8. Our Features, Services, Links and Apps
9. Changes to this Privacy Notice
Zivro reserves the right to revise, modify, or update this notice at any time. We will notify you about material changes in the way we treat personal information by sending a notice to the primary email address specified in your particular zivro account or by placing a prominent notice on our site.
10. Contact Us
If you have a privacy concern regarding zivro, or this notice, and if you cannot satisfactorily resolve it through the Service, you can write to us by email at [email protected] or by mail at:
Attention: Zivro Online Solutions LLP #503, 5th Floor, Brigade Rubix, HMT Watch Factory Road, Yeshwanthpur, Bangalore, Karnataka 560013.